TERMS & CONDITIONS
PAYMENT
All payments are handled by either iDeal, Paypal, SEPA or Bancontact. VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union.
Rover Playback never stores or transfer any credit card information. Rover Playback use external payment gateways, iDeal, Paypal, Bancontact, for e-commerce. iDeal, Paypal and Bancontact handle card information and use technology that allow the identification of the cardholder, and both meet the requirements of the PCI DSS and CAS and utilize PCI-secured payments.
For further questions about how our partners handle information please contact iDeal, Paypal or Bancontact support.
DELIVERY & SHIPPING METHODS
We aim to dispatch your order within 24 business hours of verification, though this may vary depending on the current workload of our warehouse, public holidays and/or other factors.
Please note also that during common shopping holidays such as Black Friday and Christmas almost always comes with shipping delays, please ensure to place your orders in good time.
In areas where our carriers does not deliver we reserve the right to use another carrier or cancel the order. For questions about shipping, delivery times or transportation, contact us by email and we will respond as quickly as we can: contact@roverplayback.com.
Please note that we require items within an order in return before we’re able to process a refund.
INCORRECT DELIVERY ADDRESS/REROUTING
Upon completion of your order Rover Playback assumes your address to be verified, correct and double checked. Should the need for additional shipping occur, either due to incomplete address or a different destination, the charges may fall on the customer, either in form of an additional payment, or deduction of refund in the event of a return.
IMPORT FEES/DELIVERY CHARGES
Only the price for the product and the shipping fee is included in prices you see at https://www.roverplayback.com. No additional charges such as import fees, delivery charges, carrier fees or similar is included. These will be charged to you (not Rover Playback) by the carrier in connection with or subsequently to the delivery.
Please note that should you, as the receiver, chose to decline these charges upon delivery, Rover Playback will have to settle them in order to get the shipment in return. This sum will be deducted from your refund as a restocking fee.
TRANSPORT DAMAGE
If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us as well as the Delivery Company. You will need to inform us what is damaged and also let us know the case number of the Delivery Company’s claim form. We will naturally send you a new product to replace the damaged one.
LOST IN TRANSIT
After an order has ben transferred over to the carrier, the responsibility for the delivery no longer falls on Rover Playback. In the event of a lost shipment, no actions will be taken until the investigation by the Carrier is concluded. Please note that shipments containing playback rigs are insured and if such a shipment is deemed lost by the Carrier, it will be replaced. Orders containing only accessories (with a value under $100) are sent uninsured.
WARRANTY
The customer is responsible for providing adequate order information, which is required for all service/warranty claims.
Warranty for our products is one year from purchase date.
The warranty does not cover any damage on any part of the products resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the products and non-observance of the directions provided by Rover Playback.
RETURNS
Any product purchased from the website can be returned for a full refund or exchange within 14 days of delivery.
Please note that products must be in unused condition for us to be able to grant refund. We do not accept any refunds where the product show the slightest sign of use. We recommend taking a picture of how you have packed your return for future references.
In order to make a return you must contact Customer Support on contact@roverplayback.com. After a confirmation from Rover Playback, the customer is responsible for the return shipping and the shipping fees. Please note that a return that was made without contacting customer service may be refused.
Returns must be dispatched within 7 Days of notifying us of your intent to return your order.
Once we receive it back and verify it’s unused, the return will be processed and a full refund, less any taxes or import duties incurred, will be issued within 14 days.
We recommend arranging for your return with FedEX, UPS, PostNL or DHL and can not guarantee receipt of returns process by any other carrier.
PROMOTIONAL ITEMS
Items included as part of a promotion are required to be returned in the event of a return. They are not considered to be a complimentary item.
RENTAL
See: Rental Terms & Conditions
PERSONAL INFORMATION
We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.
COMPANY DETAILS
Rover Playback Reg No: 91799104 VAT ID: NL865774675B01
Eerste Weteringdwarsstraat 22-2, 1017TN Amsterdam, The Netherlands